PHONE: 1-(518)622-2600
Fax: 1-(518)622-2695
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Service And Support
For Max, Count-Wise and Shooter Models

Repair Forms quick links :  Onsite Service Request formRepair Auth Form
                               (for complete information continue below)

For Service and repair videos, service PDF's and Manuals please scroll down.

Phone Support:

U.S. Paper Counters offer free phone tech support to all our customers* M-F 8:30am - 5pm EST, please call 1-(518)622-2600. If these times are no good for you we can arrange to call you at a more convenient time, please email us to request a special time.

If support is needed during weekends or Holidays please email us at uspapercounters@gmail.com.

E-Mail Support:

E-Mail tech support , please refer all tech questions to uspc@wecount.com, E-mails will be answered between 8:30am - 5pm M-F EST. When calling or E-Mailing please have / include your machines Model and Serial Number. When E-mailing please give as much detail of the issue as you can. If you can provide a video that is also helpful. 90% of all issues can be solved over the phone or E-Mail.

If support is needed during weekends or Holidays please email us at uspapercounters@gmail.com.  

On-Site Service:

For On site service please click the link below to down load our On-Site service request form. Form must be filled out in full and emailed to uspc2@wecount.com or faxed back to us at 1-(518)622-2695.

Onsite Service form

Factory Service:

If you wish to send your machine in for service  please click the link below  for our  "Repair Authrozation form". Form must be filled out in full and emailed to uspc2@wecount.com or faxed back to us at 1-(518)622-2695.

Repair Auth Form

Skype video call:

To arrange a video call with a tech or sale person please email us 1st at uspc1@wecount.com and request this. Then please log on to you skype account and connect with us, our skype name is  uspapercounters


* If your machine was puchased "used" or through any 3rd party non U.S. Paper Counters dealer there may be a fee for factory direct phone / E-Mail tech support.



Manuals



Machine / Service videos

 


Count-Wise 1 Video Counting folded stock
Video showing shooter-IIB on a
Heidelberg press from Actual Customer



Max-Bantam Counting 20lb bond paper in 25's
Count-Wise III Counting flat cigarette packs







Click here to see how the counters work
Click here to learn how to load tabbing tape
 
 
 
   
 Service PDF's
Shooter-IIB and Shooter-IID Manual Count-Wise / Max-Bantam Manual

Electronic Coupling pick-Up wiring info
aka. EC Pick up, for Shooter press tabber

How to set up a Count-Wise-M

Dry contact pick up for Shooter
press tabber

How to set up a Max-Bantam

Image of laser pick up for Shooter
Press tabber


Counting Range Chart

Shooter ECU wiring information

Reset Count-Wise or Max
machine back to factory set up


Shooter tabbing head dims

Low Voltage Interlock wiring

Max and Count-Wise head cable
wiring


Main Wire Harness diagram

Max and Count-Wise
How to load insert tape diagram

Main wire harness wiring point to point

Max and Count-Wise
Counting head center plate left side

(With part numbers)
Tape chute adjustment

Max and Count-Wise
Counting head center plate Right side

(With part number)
Max and Count-Wise
ECU Adjustments


Max and Count-Wise LOGIC Board
LED's






   
 

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